Game & Capitec is plain *** providers

About a month ago, there was trouble with my banking app same as everyone else, it was basically useless. I was unaware that Game did not receive payment due to the Bank(Capitec) that had issues, the payment was automatically reversed twice and at this point i was still unaware. Never the less, Game debt collectors called me on 12th August 2022 to query the payment and I explained in detail & even asked them to double debit on the 27th August 2022. And also, why call me around the 12th and not before so that i could have made a cash payment before a cut off date & not have a negative reflection on my Credit. I also asked her to please not list my account as arrears or slow payer due my account having over sufficient funds as im busy building my credit for future plans. This ****ing idiots literally put my account in arrears, having my credit score dropping a moerse hou. The only thing they've manage to do right, was to double debit my account. Other than that, this varke just cause more damage by dropping my score by 38 points. People work hard and sacrifice alota months to get somewhere in life but then we have this type of *** pushing us back. So to both Game & Capitec, **** use both for being the cause of my credit score dropping. Definitely getting rid of this 2 ****ers!!