Game Cape Gate won't assist with a guarantee repair.

My 4-month-old TV screen went black. I phoned Game and asked if I could bring it in. I don't know how but I don't have the slip. They assured me that it is not a problem. If I can provide proof of payment on a bank statement. Drove all the way in just to be told that is to cumbersome so they do not do it anymore. So in short, they can assist but it is too much effort and they would rather send me back without service. Next time just tel me upfront and do not waste my time.