JF
Jax F

1 reviews | Active since May 2021

03 Feb 2024, 16:43

Game Cape gate the most unhelpful unfriendly store ever

Game cape Gate what a shocking experience ! The manager dealing with the fridges extremely rude ! And probably the most unfriendly unhelpful person to have dealt with ! He clearly hates his job then there another woman who was siting doing nothing and physically told us she is busy she cannot help ! She was doing jack but just sitting it took throwing toys big time to get service ! Took hours to get what we paid for collected as no one sent the email to the game warehouse . When we went back into ask this manager who hates his job he shouted at us !!!just appalling people are allowed into jobs who don’t want to be there ! The store not busy there a reason for it ! Wrong people working there ! There better stores with friendlier and more helpful willing staff ! There were other people in the store also fighting with the exact same unfriendly dude

The shopping center is amazing otherwise. Game doesn’t do the center justice!

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Replies (1)
Game
Game's reply04 Feb 2024, 12:03
Official
Hi Jax, thank you for getting in touch. I'm sorry, for the service you received from a senior leader at the store. This is certainly not the service we strive to provide. Rest assured; the matter will be escalated to the management team, and you will be reverted to.