LR
Leslie R

1 reviews | Active since Nov 2023

13 Nov 2023, 11:35

GAME Cape gate selling expired chemical products

Yesterday on the 12 November I went to Game Cape Gate to purchase some pool products to clean my pool, I spend almost R500 on the products which I then used when I arrived at home.

After 2hours I went to check how far the pool is now as it was a little light green but when I got to the pool the water was then worse grren now okay I left it and Gabe it another hour apon getting back after the next hour it's actually worse I then checked the green HTH algaecide chemical to see if I'm doing something wrong, yet to find out the the product expired February this year.

Now I'm in a situation where 24thousand liters of water is messed up and it's an concern health risk as well.

I called Customer service this morning and they told me that they advise I go back to the store with the products so the store can make a decision!! What a hell???

I called to get a solution and wanted to know how are they going to solve my problem but now I'm fuming because I was told to wait for operations to call me with in 24hours!!!

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Replies (2)
Game
Game's reply13 Nov 2023, 14:00
Official
Hi Leslie, Thanks for getting in touch. I'm sorry, your pool cleaner is out of date. We do our best to ensure that we maintain our quality standards. Rest assured, your query will be escalated, and you will be contacted. 
LR
Leslie R's update13 Nov 2023, 15:27
Reviewer Update
Hi

By when will I be called?