GA
Genevieve A
1 reviews | Active since Nov 2017
26 Oct 2020, 12:44
Game Cape Gate Returns
My husband and I purchased a Hisense refrigerator from Game Cape Gate in March 2019, the refrigerator just stopped working last week ( barely 2 years after) !!!!!!!! When enquiring about returning the refrigerator, we were told that Game does not handle repairs or exchanges of Hisense refrigerators.. I mean really!?!?! We have to wait until Hisense sends someone out to look at the fridge which might never happen!!! This to me is completely unacceptable!!! Who is going to reimburse me for my losses due to poor quality and customer service??????????????
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Game's replyOfficial
27 Oct 2020, 09:01Hi Genevieve
Thank you for bringing this to our attention. I am truly sorry to hear about the experience you having with the unit purchased from the store.
Kindly be advised that your query has been escalated to the respective store on ref number 688683. Please allow for feedback to be provided within 24-48 hours.
Kind regards
Natheer
Thank you for bringing this to our attention. I am truly sorry to hear about the experience you having with the unit purchased from the store.
Kindly be advised that your query has been escalated to the respective store on ref number 688683. Please allow for feedback to be provided within 24-48 hours.
Kind regards
Natheer
Best regards,
Game's reply27 Oct 2020, 09:01
Official
Hi Genevieve
Thank you for bringing this to our attention. I am truly sorry to hear about the experience you having with the unit purchased from the store.
Kindly be advised that your query has been escalated to the respective store on ref number 688683. Please allow for feedback to be provided within 24-48 hours.
Kind regards
Natheer
Thank you for bringing this to our attention. I am truly sorry to hear about the experience you having with the unit purchased from the store.
Kindly be advised that your query has been escalated to the respective store on ref number 688683. Please allow for feedback to be provided within 24-48 hours.
Kind regards
Natheer
Best regards,