EJ
Eileen J

1 reviews | Active since Nov 2016

29 Sept 2024, 18:55

Game Cape Gate does not care about its customers!!

We purchased a AEG Gas Stove from Game in 2020, a few weeks ago while using the oven the glass just exploded! When I called and emailed game they said the unit was out of warranty and that I needed to pay to have it fixed or contact the supplier. I objected to this as I purchased the stove from them and felt that they should handle the supplier. A short while later I was told that the supplier declined to assist and referred to the warranty. An oven glass should not explode unless it is physically damaged, I have my previous stove for years and the oven glass was never a issue. I believe that Game did me an injustice not to settle this matter, but rather wiped their hands blaming AEG. They have a responsibility to their customers where they failed dismally. To date not one solution was offered and no manager called or emailed me. In this economic climate can they really afford to treat customers this way. This is disgusting to say the least!

0
Replies (1)
Game
Game's reply30 Sept 2024, 15:54
Official
Hi Eileen, thanks for getting in touch. I sincerely apologize for the feedback received from the supplier. I will be contacting you shortly, so we may discuss the way forward.