NP
Nuno P

1 reviews | Active since Aug 2018

12 Jul 2019, 22:00

Game Cape Gate Brackenfell

Horrible experience at Game Cape Gate. Made to wait 15min for someone to help me with a tv cabinet.. They never showed up, had to ask the lady at the cellphones to call again. Finally someone arrived and said they would fetch the tv cabinet. Waited another 20min and the lady never showed up with the cabinet.. Horrible customer service, when the lady at the phones called the manager to complain about the staff not doing their jobs the manager starting having a go at her over the phone. Bought it somewhere else, never going bac**** I will now cancel my rcs account with game..

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Replies (1)
Game
Game's reply13 Jul 2019, 09:27
Official
  Hi there Nuno,

Thank you for bringing this to our attention.

I am so sorry for the services that you received, kindly forward your contact details to *** and cc in *** so that we may look into this matter immediately.

I do apologize for the inconvenience this has caused you.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za