BZ
Bongiwe Z
1 reviews | Active since Jan 2025
27 May 2025, 12:12
Game cant refund me my R1500 for 5 weeks!!
I bought a laptop online that was cancelled 5 weeks ago, everytime l call or send a whatsapp at Game, they tell me they are working on it, I mean Game is refusing to give me my R1500, I have sent them my bank statements 4 times already and up until today they cant pay me back my money. Which ombudsman can l report them on because this is day light robery. I urge all people not to buy anything at Game, they are so useless, from their management to their employees. They can see that money went out of my account but they keep diking and diving with my hard-earned money!! How disgustuing!! They made me a fool by asking for my baking details 3 weeks ago to refund the money and when I called yesterday they say they couldnt open my bank statement, lies!! Very *********** of Massmart Management!!
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
27 May 2025, 15:25Hi Bongiwe, thanks for getting in touch. I deeply apologize for the inconvenience you've experienced regarding the delay of your refund. We understand how frustrating this situation can be. Our finance team is diligently working on resolving this issue and they need to confirm the details of your funds. This is why your bank statement was requested. Please rest assured that we are doing our very best to speed up this process. While I know waiting can be difficult, we kindly ask for your patience as our team finalizes the refund process. We will notify you as soon as we have an update. Thank you for your cooperation, understanding, and patience during this time.
Game's reply27 May 2025, 15:25
Official
Hi Bongiwe, thanks for getting in touch. I deeply apologize for the inconvenience you've experienced regarding the delay of your refund. We understand how frustrating this situation can be. Our finance team is diligently working on resolving this issue and they need to confirm the details of your funds. This is why your bank statement was requested. Please rest assured that we are doing our very best to speed up this process. While I know waiting can be difficult, we kindly ask for your patience as our team finalizes the refund process. We will notify you as soon as we have an update. Thank you for your cooperation, understanding, and patience during this time.
BZ
Bongiwe Z's updateReviewer Update
27 May 2025, 15:39Hi, I have heard this excuse its enough. I have already send my bank statement 4 times already, it might be little amount from your end but for me its a lot. Can l please have my money back ASAP. Can it really take you 5 weeks to pay back R1500? like really? Your policy says it takes 2 working days to refund the money if it was debited, that is misleading! You are misleading people with your false advertising. I have been referred to the Ombudman and that's where im taking this matter to, I'm tired of Game's lame excuses. What is so difficult to pay back the money?
BZ
Bongiwe Z's update27 May 2025, 15:39
Reviewer Update
Hi, I have heard this excuse its enough. I have already send my bank statement 4 times already, it might be little amount from your end but for me its a lot. Can l please have my money back ASAP. Can it really take you 5 weeks to pay back R1500? like really? Your policy says it takes 2 working days to refund the money if it was debited, that is misleading! You are misleading people with your false advertising. I have been referred to the Ombudman and that's where im taking this matter to, I'm tired of Game's lame excuses. What is so difficult to pay back the money?
Game's replyOfficial
27 May 2025, 16:29Hi Bongiwe, I understand your frustration and I sincerely apologize for the inconvenience you've experienced. We are doing everything we can to ensure your refund is processed as swiftly as possible. Please note that our finance team is currently reviewing your case. As soon as we receive their response, we will update you on the status of your refund. I assure you that we value your patience and understanding during this process, and we are committed to resolving this matter to your satisfaction.
Game's reply27 May 2025, 16:29
Official
Hi Bongiwe, I understand your frustration and I sincerely apologize for the inconvenience you've experienced. We are doing everything we can to ensure your refund is processed as swiftly as possible. Please note that our finance team is currently reviewing your case. As soon as we receive their response, we will update you on the status of your refund. I assure you that we value your patience and understanding during this process, and we are committed to resolving this matter to your satisfaction.
BZ
Bongiwe Z's updateReviewer Update
12 Jun 2025, 12:13 I am writing to express my extreme frustration and disappointment regarding an unresolved issue that has dragged on for far too long. On 25 April 2025, an amount of R1499 was deducted from my TymeBank account for an online purchase from your store. Please see the attached proof of deduction for reference. To date, no product (laptop) has been delivered, no refund has been received, and I am still being sent from pillar to post. Last week, I was contacted by a lady from your customer service team who instructed me to send two months’ bank statements, which I have now done (attached again). I was told that TymeBank refunds take 21 days to reflect. That time has come and gone — and still, no refund has reflected in my account. This is completely unacceptable. I paid for a product that I never received, I followed every instruction your team gave me, and I have been more than patient. I have now had to escalate this matter to the Consumer Ombudsman, and I have also lodged complaints on HelloPeter – twice. I demand that this refund of R1499 be processed immediately. I expect written confirmation from your team that this will be done without any further delay. If this is not resolved within the next 3 working days, I will pursue further legal action . See extract from my bank statement that I have sent to you guys 6 times already.image.png 11.06 KB
BZ
Bongiwe Z's update12 Jun 2025, 12:13
Reviewer Update
I am writing to express my extreme frustration and disappointment regarding an unresolved issue that has dragged on for far too long. On 25 April 2025, an amount of R1499 was deducted from my TymeBank account for an online purchase from your store. Please see the attached proof of deduction for reference. To date, no product (laptop) has been delivered, no refund has been received, and I am still being sent from pillar to post. Last week, I was contacted by a lady from your customer service team who instructed me to send two months’ bank statements, which I have now done (attached again). I was told that TymeBank refunds take 21 days to reflect. That time has come and gone — and still, no refund has reflected in my account. This is completely unacceptable. I paid for a product that I never received, I followed every instruction your team gave me, and I have been more than patient. I have now had to escalate this matter to the Consumer Ombudsman, and I have also lodged complaints on HelloPeter – twice. I demand that this refund of R1499 be processed immediately. I expect written confirmation from your team that this will be done without any further delay. If this is not resolved within the next 3 working days, I will pursue further legal action . See extract from my bank statement that I have sent to you guys 6 times already.image.png 11.06 KB
Game's replyOfficial
17 Jun 2025, 13:53Hi Bongiwe, apologies for the late response. We regret to hear about the inconvenience you continue to experience regarding your refund. We would like to confirm that we have escalated your matter and our finance team has informed us that the funds do not reflect in our records. We strongly recommend you to contact Tymebank, as the refund was processed to them. Please check whether they have any unallocated funds where your money could be. We assure you that we have carried out our due diligence, and your funds do not appear in our system. We sincerely apologize for the inconvenience this has caused you and thank you for your understanding and patience in this matter.
Game's reply17 Jun 2025, 13:53
Official
Hi Bongiwe, apologies for the late response. We regret to hear about the inconvenience you continue to experience regarding your refund. We would like to confirm that we have escalated your matter and our finance team has informed us that the funds do not reflect in our records. We strongly recommend you to contact Tymebank, as the refund was processed to them. Please check whether they have any unallocated funds where your money could be. We assure you that we have carried out our due diligence, and your funds do not appear in our system. We sincerely apologize for the inconvenience this has caused you and thank you for your understanding and patience in this matter.