Game cant help without receipt

<p>We bought our daughter a laptop. After less than a year it stopped working. I took it back Game but without the receipt as it had faded and I couldnt read the details. I spoke to the lady at Customer Care, and she said we would have to pay for the repairs as we do not have the receipt. I told her the month we purchased it and she said she cant help as they updated their system and loss all data. Why would they loose all the data? This is a factory problem on the laptop and not one caused by human error and they refuse to fix it without a receipt. Where is the Customer Care in this phrase. They just said no receipt and we will have to pay.</p>