SB
Sarah B
1 reviews | Active since Nov 2022
14 Dec 2023, 16:13
Game cancels without notification
Ordered a toy for my child for Christmas. Order was cancelled but I was not notified, and the cancellation was not reflected on my orders in my online shopping profile. Had I not seen that a payment to Game had been reversed, which caused me to contact Customer Service, I would not have known. Now I have to find a present in short order.
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Game's replyOfficial
14 Dec 2023, 17:32Hi Sarah, thank you for reaching out. I'm sorry, your order was cancelled, and you did not receive the notification. This will be addressed with IT as a sms gets sent advising if an order is cancelled. Rest assured; we are looking at our service delivery across the board.
Best regards,
Game's reply14 Dec 2023, 17:32
Official
Hi Sarah, thank you for reaching out. I'm sorry, your order was cancelled, and you did not receive the notification. This will be addressed with IT as a sms gets sent advising if an order is cancelled. Rest assured; we are looking at our service delivery across the board.
Best regards,