1 reviews | Active since Dec 2017
Game Canalwalk - Worst service
I purchased a Logik split aircon unit on Monday the 9th Dec 2019 and I had to complete an installation application form. I was told by the salesperson to call the customer care number on the form to follow up on my installation request. I did this today, the 12th Dec 2019.
I called the number *** and the response I got was "this number is out of service", i tried calling 6 times and got the same response, HOW DO I FOLLOW UP ON MY INSTALLATION REQUEST??
I then contacted the Game store, Canalwalk. I spoke to the receptionist, Ricardo and he put me through to the department for aircons, i waited for almost 5 mins only for the call to disconnect. I then called again and explained this to Ricardo, he then "put me through to a Manager, Felix" and again i waited for almost 5 mins till the line disconnected.
I contacted Ricardo for a 3rd time and he apologized and promised to get someone to contact me, it's been almost 2 hours and no call!!
(I have my call register to confirm these calls if needed)
This service is absolutely disgraceful that I as the customer have to follow up like this after I spent almost R6000!!
Customer service and experience is non existent at GAME Canalwalk.
You however, promised to follow up with the store and call me before close of business, you did not.
You also promised that the store manager, Niezaam will call me before close of business and he did not. A guy by the name of Shaheed called (not the manager) to ask if i was contacted by the installation team and i said no, he then promised to call me this morning before 9:30am and he did not!
All i experienced from Game Canal walk was empty promises and the worst customer experience!
No need to worry I've managed to contact the installation guys myself and arranged for the installation.
You however, promised to follow up with the store and call me before close of business, you did not.
You also promised that the store manager, Niezaam will call me before close of business and he did not. A guy by the name of Shaheed called (not the manager) to ask if i was contacted by the installation team and i said no, he then promised to call me this morning before 9:30am and he did not!
All i experienced from Game Canal walk was empty promises and the worst customer experience!
No need to worry I've managed to contact the installation guys myself and arranged for the installation.