Game Canal Walk - Unsatisfactory Quality of Products and Poor Service

With festive period upon us I though I would give my home a little makeover with a new fridge, microwave, TV and few bits and pieces to make my home more comfortable. On the 21/11/2018 my family decided we going to get a 2nd TV, and this was a perfect size and its price was competitive. 5 Days later the TV stops working and the PS4 controller I bought from Game decided to both stop working, it was within 5 days so I didn't think I would have had a problem getting a replacement.

Call Game Canal Walk up and explain the issue, I get told not to worry just bring the products back to the store and speak to our reps and they will assist. I arrived at the store at 7pm and only left after 9p, was this because I wanted a replacement and other customers that came after me was being served 1st? I then had to wait in line to repurchase the TV...Why when I went through all of this when I initially bought the TV? To top it all off there was no PS4 controller in stoc****

I received the replacement TV and it is now the 05/12/2018, and needless to say the TV has stopped working yet again. I now have to take time out of my day to go back to the store and wait for assistance from staff that just do not have any customer service in their veins.

TV purchased JVC LT-55N875