Game Canal Walk Poor Customer Service

Just when you think it can't go any lower, Game decides to show that they another level. I had a long discussion with Sinalo who apparently had problems hearing me even though she responded to all my queries. Pretending to not be able to hear a customer is extremely poor and amateurish. she then asked me to supply her with another number to call me back. I am still waiting. Game has a big poster stating that all their products are guaranteed but its only guaranteed until it breaks. they sold me a defective product that is a danger to everyone in my household. I cannot have an appliance that has sparks and flames coming out of it. I told them that even if fixed I would not trust that product and thus either want a refund or they should give me a different device. I bought this item in good faith. Game doesn't care if you are inconvenienced by their appliances breaking. They expect that you must just be happy to sit for 21 working days while they do an assessment. They do not care that since this is the only device you have to prepare food for your family, it is the customer who has to suffer the loss because they, a multi-billion Rand organization don't care. I want a refund because I do not ever want to buy anything else from them in the future.

I just want my refund regardless of the outcome of the assessment. Game doesnt seem to understand that their 21 day assessment policy is a huge problem. I cannot wait 21 days for an assessment to take place. They need to do it sooner and issue me with a refund for selling me a defective product.

I received an sms from Game to say that my microwave is ready for collection. I collected it but as soon as I plugged it in and tried to heat up some food, the same problem was there. A load humming sound was coming out of the side as well as sparks. This poor service is ridiculous. this store doesn't listen or care about its customers. I stated that this product is faulty and a safety risk but they don't care or don't seem to listen. I really do not want this product back anymore. I will never be able to trust this product again. Surely the safety of their customers must be important to them? They don't care that they sold me a defective product and that I am now without a device that is necessary for me to have in order to prepare my food.

Game please just give me my refund. I do not care about your policy. You do not care about your customers. If I do not get my refund I will have to take legal action because this lack of empathy is unacceptable.

I do not want feedback. I want a refund. Game Canal Walk has once again sunk to a new low. After I took the microwave in for a 2nd time I received an SMS to say that my microwave is ready for collection. This time I tested it in-store. It was once again not fixed. I also noted a dent on the side of the microwave. So it was not fixed and it was now dented. I refuse to accept this microwave back. I want my refund. This is the worst service I have ever experienced. Just give my refund.

I do not need your re-escalation, I want a refund. I bought a microwave, not a car or house. Why does it need a boardroom level decision to refund a faulty product? I want a refund. This product is a fire hazard. What part of that does Game Stores not understand? And on top of that your store has damaged the microwave while in your care. It has a big dent caused by your handling. For that alone I expect a refund. YOUR STORE DAMAGED THE MICROWAVE WHILE IN YOUR CARE. I REFUSE TO TAKE THAT MICROWAVE BACK. I DEMAND THAT YOU GIVE ME A REFUND.Failure to do so will result in me taking legal action.

I hope that anybody planning to buy any products from Game should avoid them at all costs. They do not care about their customers. You will be treated like dirt by their management. Avoid at all costs if you can