Game canal walk pathetic, they dont live up to their promise and sounds like a Shabeen

One of the worse places to shop. and they don't live up to their promise about beating any price. They don't even know their own policies. yesterday the 23/12/2023 I went to visit the game store and went to buy my daughter a mobile phone for Christmas. So fair enough they did not have the Samsung A03 in stock. I walked around in Canal Walk and decide to go back to purchase the A04e. After waiting 10 minutes for assistance, this idiot of a customer is playing music from his phone loudly which sounds like a shabeen other customer are complaining about it. I ask the game employee to ask the customer to turn it down a bit. His response, his testing out the speaker but he never even spoke to him note this idiot customer does not even purchase it and walks away. I ask the employee about the A04e and if they can beat the price as HIFI has it cheaper. He says they don't ha the blue in stock but previously he stated they had and as its network locked ok I opt for the black one. Again, he says its network locked. So go and ask Customers service. They state no it does not have to be locked to a network as long as it's the same Samsung they can beat the price. So, I go back to this fool of an employee, and he says it has to be network locked I can go and ask the manager up front. Note: he invites me to go to the manager. does not assist in helping me get the information, I do all the footwork while he stands behind the counter as if he works for Mcdonalds. Ok I go to the managers kiosk, and they looked shocked that he sent me there. They tell me they can beat the price and ask me to explain the situation. Suddenly it has to be network locked after I mentioned it. I tell them but Customer service said it doesn't have to be. Management says no they gave the incorrect information (yet management mentioned nothing about network locked until I mentioned it, they probably don't want to live up to their promise). So, I stated I would rather go somewhere else where people know what they are doing. I won't ever go back to any game store again and anyone I know I will divert somewhere else. Your customer etiquette is appalling, you don't know how to assist customers and you don't know your own policies, pathetic from managers. Fast food employees know their policies better. The two customer service ladies who helped at 19:00, you can teach staff and managers customer etiquette as you were ready to assist, I apologize that you have work with such mediocre staff and managers that don't know what they are doing, I hope better for the two of you. For a canal walk store you are dismal.