Game Canal Walk needs new managers!!!

Really upset by the communication and help I have received thus far from Game Canal Walk managers. I took my TV of which I purchased at their store about 8months after the purchase in for repairs, the TV screen had started burning up on the side, LCD was peeling and started showing lines on the screen. The TV was mounted on the wall since day 1 of arriving, and removed and put straight back into the box to go to repairs with no sign of any cracks to me, only the peeling off on the screen. The game staff also investigated the TV and made notes of what they seen there that day. The only communication I have received ever since then has been a manager calling me to say the manufacturers have alerted them that the warranty falls away, and the repairs are R3500 or something close to that amount, because there is a crack in the TV screen.

Like I mentioned, when I removed that TV from the wall mount, there was no sign of a crack to me, when the game guys inspected the TV for close to an hour, checking the thing, having another staff member come and inspect the TV, their notes do not make any mention of a crack on the TV. But the manufacture states the TV was damaged by misuse?

Its been more than 3months since I took my TV to be repaired, and still I have not heard anything, I have visited the Game Canal Walk store after they called me to find out whats happening and was told to contact a Warren at technical department of which Warren never answers his phone. I am furious, I want a solution because this is ****.