SD
Sese2 Dede

1 reviews | Active since Apr 2025

25 Aug 2025, 08:17

Game Canal walk experience

I bought a Samsung tv from.Game store in canal Walk in November 2023 during the black Friday rush .The TV was a display TV and I even got a R200 discount however in my mind I thought since I'm buying qualify instead of quantity it would last year's.After I bought the TV worked until early this year the screen just went white meaning the LCD had an issue I returned the tv in June it stayed 21 days by their repair place and then came back according to them they tested it .upon return I now trued switching it on and it wouldn't work I thought initially it was the remote I bought a universal it never worked ,took a Samsung remote from a friend it never worked and bought batteries worth R100 still nothing until someone told me it was the censor I then had to take this TV back and was advised I'd have to wait another 21 days I've been going on and on with them as I don't want the TV anymore cause I see I have obviously bought a **** Samsung that won't last however i would like to be refunded my money so I get a TV directly from Samsung but my question on Friday to Game was who are they going to give this TV to even if I wait for 21 days cause i no longer want it as according to the service department they are waiting for spares. Worst part the TV is in excellent condition as its my sonsntv for his room it's mounted so there gas been no physical damage.

0
Replies (3)
Game
Game's reply25 Aug 2025, 11:24
Official
Hi Sese, Thank you for reaching out. I'm sorry that your son's tv is faulty and that the supplier is unable to immediately repair it due to waiting on spare parts. Regrettably, credits are only issued by the supplier. Your query will be escalated to our complaints team and you will be reverted to. 
SD
Sese2 Dede's update25 Aug 2025, 11:46
Reviewer Update
My issue at hand is they are waiting for spares there after who are they going to give the TV to cause I don't want this TV .I have had to send this TV in twice and also it makes me doubt the quality cause it's given me so many issues I no longer want the display I want a new one or my money back
Game
Game's reply25 Aug 2025, 16:16
Official
Thank you for coming back to us. I'm sorry, I'm unable to provide you with an answer, as your query has been escalated to our complaints team.