GAME CANAL WALK DOES NOT HONOUR REPAIR WARRANTY!!! PATHETIC CUSTOMER SERVICE!!

I bought a Samsung microwave at Game in Feb 2023 - it stopped working & I took it in for repairs on 07 May 2024. They told me 21 days - if not it will be replaced or refunded. A week after the microwave was taken in I was called by someone & told the microwave is out of warranty, but 2 years was not up & I’d need to pay to have it fixed. I told them that’s impossible and she said she’d get back to me - a week later I followed up & they told me they were waiting for a proof of purchase as it wasn’t attached when the item was dropped off for repairs. The 21 days passed and I went to the store on 06 June and spoke to a person named Felix who assured me I would get my microwave the next day (a replacement or my own) or get a refund. The next day I went to the store again and was told they are fixing the microwave out of good faith as it had rust on the back which nullifies the warranty & they can’t tell me when I’ll get my microwave back because they are waiting for the parts they have ordered. They further pointed out the manufacturing date on the microwave is 2015 as if it’s my fault that they sold me a microwave manufactured in 2015 in 2023. It has been a month & 2 weeks with no microwave & no follow up regarding when I will get my microwave. That whole Game Canal Walk is a ****py store - extremely poor customer service and they don’t honour their agreements!