KM
Kudakwashe M

1 reviews | Active since Jan 2024

24 Jan 2024, 11:53

Game canal walk

i recently purchased a tv on the 20th of january 2024 in game canal walk an lg 65' smart tv the following day whilst watching the tv it switched off then switched back on i thought it was the software update continued to watch the tv and on monday didnt have that problem but yesterday the 23rd it switched off twice whilst i as at work and was advised off the problem i then suggested we take it back because if the problem persists we might be hold liable for the costs since we didnt inform the store please bear in mind i only had the tv for 2 full days upon taking the tv was told we need to send it to lg for an assessment and you have to wait for us to advice whether you will be refunded or get the tv back, how do you get a tv thats been opened for assessment thats only 2 days old its nolonger worthy its value and why do i have wait without a tv for an assessment that will take up to 21days after i just paid 11000 cash So the tv have the manufacturers defect how is that my fault? games policies are very bad and buying from them is the worst

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Replies (5)
Game
Game's reply24 Jan 2024, 13:10
Official
Hi Kudakwashe, thanks for reaching out. I'm sorry, your new tv is not working the way it should and that it will have to be assessed. If an item is used and faulty, while under the manufacturer's warranty, it will need to be assessed by them to determine what the fault is. Your emailed query has been escalated and you will be reverted to. 
KM
Kudakwashe M's update24 Jan 2024, 13:32
Reviewer Update
Sorry doesnt help the fact that im tvless right now after i spent that much for faulty tv that i was sold under the impression its brand new ,now you have ruined my good experience with game
Game
Game's reply24 Jan 2024, 15:42
Official
I understand your disappointment. Regrettably, this is a process which must be followed and abided by. Only the supplier will issue a credit or exchange. 
KM
Kudakwashe M's update24 Jan 2024, 16:50
Reviewer Update
this policy needs to be expalined to the consumer goods act which i will be laying my case with
Game
Game's reply25 Jan 2024, 09:41
Official
Your complaint with them will go to the relevant team. The information on the warranty will be found in the manual.