Game can't honor their own price beat policy

I found a samsung TV at HiFi corporation in APRIL, I needed a price beat to be done on a Samsung TV by GAME in Newcastle. After reading the policy I knew I met all the criteria in the Game policy to get the price beat. The policy states: • The Price Beat does not apply to new store openings, store relaunches, display, aged, discontinued or damaged stock. • The competitor in question must be in-stock of that identical item. I went to Game Newcastle and was told it will not be a problem to do the price beat since they had the stock but they will have to call the Game buyer for the go ahead. After waiting for Game to call me back, I eventually called them, they said they were still waiting and would call me. When I contacted them after a few days, they said Hifi was closing down. They cant beat the price. they DID NOT contact their buyer. I later found out that Hifi is not closing down and neither does a store that is closing down feature in the Game price beat policy. I called the Game head office in Durban but they told me to go back to Game Newcastle. So I went back to Game Newcastle. they frustrated me by making me wait for 2 hours in the store while they supposedly called their buyer. Who said they cannot do the price beat since the price at hifi is too low. I called the Game head office in Durban but they just repeated their policy to me. They said I needed a price that is valid today which is almost 2 weeks later and disregarded the run around that I experienced by Game Newcastle and the time that has lapsed. I was very upset at the strategic time game that Game Newcastle and head office has played. Now after 2 weeks of Game making me wait. The chances are that the price at HIfi is not valid anymore. I still have the documentation of the price of the TV at HIfi at the time of the query. Its disappointing how Game insults the intelligence of the customer and worms its way out of its own price beat policy by frustrating the customer and making them wait. Just so they dont have honor their price beat policy. I would like to know why Game did not honor their price beat policy even though the criteria was met?