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Natasha B
1 reviews | Active since Aug 2019
03 Jun 2020, 16:12
Game - bull**** service
what a pathetic company. i purchased a DEFY washing machine from Game Gateway in June 2016. i have endless issues with this machine, and off course game with not take it back. i have reported a fault again, like i do ever so often, this machine is a piece of junk, nobody gets back to me. today when i called i am told that i will have a response after the 7th because their systems are offline. like really now!!!!!!!!!!!!!!!!!! it takes them two weeks to fix their system! sick of these guys.
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Natasha B's updateReviewer Update
17 Jun 2020, 14:06Hello Rina
i did call that number and i was advised that Defy is not working during lockdown and that the machine would not be repaired until after lockdown. prior to that the representative at Gateway said that the service has been logged and that someone was appointed on Monday already but due to me not answering my cellphone, they did not come out. i have given my landline number as well, why did they not call my landline? i am really tired of the run around i am getting. this damn machine breaks every year and every year i have to go through this drama, this machine is a piece of junk. i should have requested a full refund for the pain i have been going through for the past 4 years with Game and Defy!
i did call that number and i was advised that Defy is not working during lockdown and that the machine would not be repaired until after lockdown. prior to that the representative at Gateway said that the service has been logged and that someone was appointed on Monday already but due to me not answering my cellphone, they did not come out. i have given my landline number as well, why did they not call my landline? i am really tired of the run around i am getting. this damn machine breaks every year and every year i have to go through this drama, this machine is a piece of junk. i should have requested a full refund for the pain i have been going through for the past 4 years with Game and Defy!
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Natasha B's update17 Jun 2020, 14:06
Reviewer Update
Hello Rina
i did call that number and i was advised that Defy is not working during lockdown and that the machine would not be repaired until after lockdown. prior to that the representative at Gateway said that the service has been logged and that someone was appointed on Monday already but due to me not answering my cellphone, they did not come out. i have given my landline number as well, why did they not call my landline? i am really tired of the run around i am getting. this damn machine breaks every year and every year i have to go through this drama, this machine is a piece of junk. i should have requested a full refund for the pain i have been going through for the past 4 years with Game and Defy!
i did call that number and i was advised that Defy is not working during lockdown and that the machine would not be repaired until after lockdown. prior to that the representative at Gateway said that the service has been logged and that someone was appointed on Monday already but due to me not answering my cellphone, they did not come out. i have given my landline number as well, why did they not call my landline? i am really tired of the run around i am getting. this damn machine breaks every year and every year i have to go through this drama, this machine is a piece of junk. i should have requested a full refund for the pain i have been going through for the past 4 years with Game and Defy!