GAME-BRITS USELESS SERVICES AND NO SUFFICIENT REPLY BACK FROM MANAGEMENT - GAME STORE

I REFER TO MY UNHAPPINESS ABOUT GAME-BRITS SERVICE ABOUT PRINTER BOUGHT FROM THEM AND AFTER ONE MONTH OF USE - WANTING TO RETURN MACHINE AND REFUND OUR MONEY - MANAGER AT BRITS STORE DID NOT WANT TO ASSIST US THAT WAY. AFTER ALMOST ONE WEEK OF COMPLAINT TO HELLOPETER AND GAME SENDING BACK THEY WILL INVESTIGATE AND GET BACK TO US - NO FEEDBACK RECEIVED AGAIN. YET WE STILL ARE WITHOUT PRINTER OR OUR CASH BACK! WE DO NOT WANT A FIXED PRINTER! WE DO NOT WANT ANOTHER PRINTER TO REPLACE WITH! WE WANT OUR MONEY BACK! CAN WE GET CLARITY AND FINAL REPLY BACK FROM GAME AND LET US KNOW WHO AT BRITS - GAME STORE CAN WE GO AND SEE TO CLAIM OUR MONEY BACK??? WE WILL KEEP ON POSTING EVERY WEEK UNTIL WE GET OUR MONEY BACK!