GAME BRITS - MONEY BACK ON UNRELIABLE PRINTER HP SMART TANK 530

GAME - BRITS MALL

WE BOUGHT PRINTER HP SMART TANK 530 AT BRITS GAME ON 23 SEPT.25 CASH FOR R4,999.00 FIRST WHEN WE WENT THERE TO LOOK FOR PRINTER AND ASKED FOR SOMEONES HELP AT THE DEPT. - NO-ONE WAS IN SIGHT. ALL STANDING AROUND AND CHATTING AND WE COULD SEE WE ARE BOTHERING THEM TO ASK QUESTIONS ABOUT BEST SUITED PRINTER FOR OUR BUSINESS NEEDS. AFTER SOME TIME SPEND THERE - WERE WE ALREADY HAVE BEEN WORKED UP TO GO THROUGH PRINTERS OURSELVES DUE TO THE FACT THAT THERE ARE NO ASSISTANCE FROM SOMEONE WITH MENTAL ABILITY OR COMPOTANT TO ASSIST US - WE DECIDED TO BUY THIS PRINTER.

WE RUN A BUSINESS AND NEED A GOOD SUFFICIENT RELIABLE PRINTER AS WE HAD A SMALL CANON PRINTER. OUR BUSINESS CANNOT STAND STILL BECAUSE OF A PRINTER PROBLEM (NEW PRINTER BY THE WAY AND INK THAT ACCORDING TO ADVERTI*****T CAN PRINT THOUSANDS OF COPIES BEFORE INK WILL BE FINISH).

SINCE CLOSE TO END OCT.25 - WE STARTED TO HAVE PROBLEMS WITH THIS PRINTER. IT STARTED TO NOT PRINT RIGHT IN THAT THERE IS NO PRINTING HAPPENING. WE THEN WENT SO FAR AS TO LOG A PROBLEM WITH HP THEMSELVES ON 28 OCT.25 - WHICH THEY ALSO COULD NOT ASSIST US - THEY ONLY MENTIONED SOMETHING ABOUT WINDOWS 11. WE WERE UPSET AS NO-ONE ADVISED US AT GAME BRITS THAT THIS PRINTER ONLY WORKS WITH WINDOWS 11. SO THIS PRINTER WORKED FOR A FEW WEEKS - AND ALL OF SUDDEN DID NOT PRINT PROPERLY ANYMORE.

WE ARE BUSY AND NEED A PRINTER. MY FIANCE RAYMOND WENT BACK TO GAME BRITS TO RETURN THIS UNRELIABLE PRINTER IN THE BOX WITH OUR SLIP AND SAMPLES OF PRINTINGS TO SHOW HOW BAD THE PRINTING IS. A GUY BY THE NAME JURIE ASSISTED HIM AND SEND HE CANNOT RETURN FOR NEW PRINTER OR OUR CASH BACK AS IT IS THEIR LAW THAT THEY CAN ONLY SEND PRINTER IN TO CHECK.

SO - MY QUESTION IS WHY??? WHY IF WE PAID SO MUCH FOR A PRINTER THAT IS NOT SUPPOSE TO GIVE PRINTING PROBLEMS WITHIN THE 1ST MONTH - ARE WE ALLOWED TO RETURN SUCH MACHINE AND IF NOT BUY ANOTHER MAKE - AT LEAST GET OUR MONEY BACK SO THAT WE CAN GO AND BUY FROM A MORE RELIABLE SUPPLIER??

GAME BRITS SERVICE OVERALL - I WILL RATHER NOT GIVE MY OPINION AS WE HAVE HEARD SO MANY PEOPLE COMPLAINING ABOUT THE SAME THING. WE ALMOST NEVER BUY AT GAME ANYMORE DUE TO ALMOST ALWAYS WALKING OUT FRUSTRATED OR UNHAPPY THERE. BUT WE NEEDED A PRINTER URGENTLY TO BE ABLE TO CONTINUE DOING OUR BUSINESS. TO OUR REGRET. BY NOW WE NEED TO LEARN OUR LESSON. THAT GAME'S DOORS IS STILL OPEN - I AM SURPRISED!

CAN WE GET SOME FEEDBACK FROM SOMEONE IN MANAGEMENT AT GAME TO EXPLAIN WHY WE COULD NOT REPLACE THIS PRINTER WITH ANOTHER ONE, -OR GET OUR MONEY BACK - IF THEY DIDN'T WANT TO ASSIST US THIS WAY. WE WOUDL HAVE BEEN MORE THAN HAPPY TO GIVE THIS ***** MACHINE BACK, TAKE OUR MONEY AND GO ALL THE WAY TO MAKRO WONDERBOOM - BECAUSE IT SEEMS THAT IS THE WAY TO GO. GAME WILL NOT SEE US EASILY AGAIN.

ME AND MY FIANCE ARE RUNNING OUR BUSINESSES DAILY AND NEED OUR PRINTER - NOW DUE TO GAME THAT HAVE THEIR "LAWS" -WHICH WE TOTALLY DO NOT AGREE OR UNDERSTAND - OUR BUSINESS IS STANDING STILL. OUR MONEY - OUR TIME!!

WE WILL WAIT FOR FEEDBACK BUT KNOW - NOT A GOOD WORD WILL COME OUT OF MY MOUTH ABOUT GAME BRITS. WE HAD ENOUGH OF 1ST THEIR TYPE OF SERVICE/S AND THIS PRODUCTS THEY ADVERTISE BEING SUCH A GOOD RELIABLE PRINTER - WHICH IS NOT. THEY ARE PUTTING A FALSE PROMOTION ON THIS PRODUCTS TO CUSTOMERS. PAID ALMOST R5000.00 - FOR WHAT?? NO PRINTER!!

WILL AWAIT FEEDBACK ON THIS MATTER - AND I WILL CONTINUE POSTING UNTIL SOMEONE GETS BACK TO US ABOUT THIS MATTER FROM GAME WITH FEEDBACK THAT MAKES SENSE. WE WANT OUR MONEY BACK - WE DON'T EVEN WANT TO BUY A REPLACEMENT PRINTER AT GAME ANYMORE AS WE DO NOT TRUST GAME SHOP AT ALL. ENOUGH IS ENOUGH. WE GAVE GAME SO MANY CHANGES TO TRY AND SEE IF THEIR SERVICE ETC. GETS BETTER. IF SO MANY PEOPLE COMPLAIN ABOUT GAME BRITS - THERE MUST BE SOMETHING WRONG WITH MANAGEMENT ON BRITS SIDE. REF NO. ON REPAIR AGREEMENT: *** CUSTOMER NO: ***5 DATE: 2 NOV.2025