Game Boulders Mall has put me off ever shooping at Game again. Good thing there are alternative stores

On Monday 6 November 2017, I purchased a LG home theatre from Game (Boulders Mall). The Game employee who was assisting me with purchase (Zacharia Nyokong) informed me that they were out of stock but were expecting stock two business days later (Wednesday). He further said I could pay for the product and as soon as it is received he would advise me and I would then pick it up. Thus I did pay for the product with the understanding that i would pick it up a few days later.

I really needed to use the product only on 11 November 2017 and so I agreed as I was assured that I would receive it by Friday the 10th of November at the very latest. Zacharia did not call to update me and only when I called the store on the 10th did he advise me that he had yet to receive the stock. I was rather disappointed and upset as I needed to use the product on Sat the 11th of November and this was contrary to the agreement and assurance that I had been provided.

On the 15th of November (had still not received any communication from Game) I went to the store to find out what was happening to the product that I had paid for but had still not received. Zacharia (who had assisted me when making the purchase), informed me that he had escalated the matter to his manager Deeno Clothier.

When I spoke to Deeno he apologized and told me that he had also escalated the matter. He had a telephonic conversation with one of his colleagues in my presence and after the call he assured me that I would receive the product by 22 November at the latest as they would nee to get it from one of their other stores. Deeno did apologize to me for the inconvenience caused. Deeno and I also agreed that I would receive a voucher of ZAR 350 for the inconvenience this has caused to me. I was to get the voucher when i picked up my purchased product on 22 Nov 2017.

On 22 November at 16:30 when I called Deeno enquiring about my product, he told me that he had yet to receive it and it was not his responsibility as he is not responsible for transportation. His recommendation was that I can escalate by calling the customer service line and follow up on this.

I make a lot of purchases from Game as I think they sell quality goods. I was very upset to have received this level of service from a store I shop at on a monthly basis. I will be looking for an alternative store going forward as the level of service received is unacceptable.

They have my money and I still don't have my purchase. Simply ridiculous and i will be sharing this story with my friends, family and everyone else who will listen.

Regards, Annoyed former Game Customer. **********