GAME BOKSBURG. Assmt/Repair No: 58976

I bought a brush cutter in Sept 2018.

On 24/11/2018 I took it into Game Boksburg for its wattany as the sparkplug kept getting wet from the petrol. This was after I had already taken it to the lawnmower repair place that I always use and the advised me that the sparkplug is getting wet and that it appears to be an issue with the carbirator and that they cannot work on it without causing me to loose the warranty.

I booked the item in after being in the que at Game's Customer Care in excess of an hour. I gave a full explanation of what had happened and the lady recorded it and I received my reference via sms.

On 20 and 21 December I spent most of the day on the phone to Game trying to follow up as I had not yet received any feedback. I even spoke to the store manager who assured me that the department head would be in contact. The department head did phone me but then dropped the call and I was not able to reach him again.

I took leave on 07/01/2019 to go into the store. Up and down speaking to one person and then another I was told that a quote was issued for the replacement of the sparkplug, by Ryobi on 08/12/2018, and that it would be emailed to me before COB that day.

It is more than a week later and I am still waiting. I phone 4times on 14/01/2019 and was promised that the department head would give me a call immediately..... Still waiting.

In the meantime I have had to by another device as I could not go without it for this long.

I have always only had good experiences with Game but the one in Boksburg is absolutely pathetic. I told the manager his Customer Care are absolutely shocking in their absence and not even he was able to get them to take action. The guy in question is Thulani or something but the he a complete ***********.