Game Black Friday Deal

The most pathetic customer service ever !

My dad is a senior citizen and has been trying to chase after employees at Game Gateway to get answers and solutions. A Hisense fridge was purchased on 21.11.2024 and delivered on 22.11.2024, He was told to allow for 5 hours and then plug it in. 23.11.2024 my dad awoke to a brand new fridge that was not cooling at all. He immediately called Game and lodged the complaint. He was then informed that a Hisense technician will come through to access. The technician came through, accessed and reported.

We went into the store on the 28.11.2024 to find out what is going on. My dad then decided to change the brand of fridge and paid the difference. He was told as soon as Hisense credits Game will contact him to arrange delivery of the new fridge and fetch the other one.

It is now day 12 ! 03.12.2024 - No resolution. We have called Hisense, they have provided references that the credit was made on their side. Game claims to be waiting on Hisense to sort the matter out. Numerous calls have been made, all we get are excuses, no one wants to answer the call and provide an answer.

We have all receipts, reference numbers, names and call logs of the numerous calls been made in the past days. This is the worst service we have received by far.