SB
Sakkie B

1 reviews | Active since Aug 2023

18 Dec 2024, 16:03

Game Bela-Bela give poor service.

I received the worst service at Game Bela-Bela this morning. I wanted to purchase a TV at the store. The assistant helped me and went to check for stock. He came back and said that they don't have stock of that particular Tv however, the store in Kolonade do have.

I asked him if he could order one for me from Pretoria. He said he was not sure but would ask his manager (who was standing next to him). I turned to the lady and asked her if they can order a Tv for me. She just looked at me and said nothing. I asked again with no reaction.

I asked her if she was in a position to make such a decision and still, she did not say a word to me. I mean if you are in a managerial position, you need to make such decisions. If it was not possible, she could just say No to me, but she did not respond to my questions.

If Game employees someone in a senior position and this is the way that they treat a customer that wants to spend a substantial amount at the store it is sad to say that they have employed the wrong person.

I will spread the word in my estate that Game Bela-Bela's service is very, very poor.

I went and bought my Tv at another store which gave me better service.

0
Replies (5)
Game
Game's reply23 Dec 2024, 09:12
Official
Hi Sakkie, kindly provide us with your contact number so that your query can be addressed with with the management team. 
 
Game
Game's reply27 Dec 2024, 08:54
Official
Hi Sakkie, kindly get in touch with the information requested so that the matter can be addressed. 
SB
Sakkie B's update27 Dec 2024, 09:42
Reviewer Update
Contact ***
Game
Game's reply30 Dec 2024, 09:33
Official
Hi Sakkie, management from the store has tried calling you without success. Kindly provide and alternative number or convenient time for them to get in touch with you. 
Game
Game's reply30 Dec 2024, 15:37
Official
Hi Sakkie, the management at the store confirmed they've been in touch with you. Kindly let me know if this is not so.