Game Bel Aire

I purchased a fridge from Game Bel Aire. It was a defy fridge. I never had issues with Cynthia that worked there. Today when i went to get a refund bearing in mind i have been there 5 times already. I asked Nonkalanka asked for a full refund they say they first have to pick the fridge up then do the refund. I am very angry did they even consider the amount of petrol it takes to drive up and down. When i asked them this they say sorry only following procedures. I find this disgusting services do they think I'm going to ***** or sell the fridge if they refund me while Im there. I rather go to Dion or Hirsch where you get better customer services and people trust you. Even though sometimes Dion or Hirsch is a little bit more expensive.