1 reviews | Active since Jun 2015
Game - beat the price - false advertising
Good day,
Concerning Game Gateway...been to the store 30 November 2019 and wanted to buy the Defy hob and oven but priced in Game around R4300, offer in Makro is R3000, so asked for the beat the price and got told game cant change pricing to Makro as they having a 5 day sale. So this is false advertising as below is take from your website...https://www.game.co.za/game-za/en/aboutgame
We beat any price! We will not be undersold! - If you've purchased any item from Game and, within 21 days, find the identical product at a competitor for less, tell us and we will refund MORE than the difference. If you intend purchasing from Game and find the identical item at a competitor for less at the same time, tell us and we will BEAT that price. • The Price Beat does not apply to new store openings, store relaunches, display, aged, discontinued or damaged stock. • The Price Beat does not apply to one day only sales such as Black Friday. • The competitor in question must be in-stock of that identical item. • The competitor must be a legitimate South African retailer, and the price beat must include the cost of delivery. • The price beat does not apply to foreign stores, including foreign online stores. • The items up for comparison must be the identical item, brand, barcode, volume/weight. • The warranty/guarantee period must be identical to that of the competitor product. • The retailer deemed to be a competitor needs to be a valid VAT registered retailer – accredited by our suppliers as a reseller of their goods and brands that are in question.
According to this I meet all criteria, but got told Game cannot change the price only after the Makro sale, clearly states in your policy " The Price Beat does not apply to one day only sales such as Black Friday. "
Kindly research this before sending your generic reply as I seen it sent on previous complaints about the same issue. As it stands I should legally get my item at the beat the price.
Regards Lionel
Thank you for taking our call and apologies for any confusion or inconvenience caused.
As discussed this will be escalated to store management for feedback and the possible website page compatibility error will be sent to our web team to have a look at.
Kind regards, Brad Adriaan Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking our call and apologies for any confusion or inconvenience caused.
As discussed this will be escalated to store management for feedback and the possible website page compatibility error will be sent to our web team to have a look at.
Kind regards, Brad Adriaan Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for your response in this matter, however this was not resolved by the Game Gateway store, by that I mean getting to purchase at beat the price deal, which basically seems like a marketing gimmick to pull in clientele and not honoring the deal even though meeting all criteria and proving so.
I did resolve this myself and bought item in question amongst other goods (that where out of stock in Game Gateway on 2 occasions and leaving my number to be contacted a week ago, I was still not contacted) from Makro 05/01/2020 and delivered today 06/01/2020.
Just wanted to offer an update on this as being resolved and a future client of Makro. By the way there store was so much friendlier and better aircon , no long frustrating queues, ample free/secured parking and visible attendants in each department walking around offering assistance.
Regards
Lionel
Thank you for your response in this matter, however this was not resolved by the Game Gateway store, by that I mean getting to purchase at beat the price deal, which basically seems like a marketing gimmick to pull in clientele and not honoring the deal even though meeting all criteria and proving so.
I did resolve this myself and bought item in question amongst other goods (that where out of stock in Game Gateway on 2 occasions and leaving my number to be contacted a week ago, I was still not contacted) from Makro 05/01/2020 and delivered today 06/01/2020.
Just wanted to offer an update on this as being resolved and a future client of Makro. By the way there store was so much friendlier and better aircon , no long frustrating queues, ample free/secured parking and visible attendants in each department walking around offering assistance.
Regards
Lionel
