NN
Nikhil N

1 reviews | Active since Dec 2023

22 Dec 2023, 15:07

Game Beat the Price

Good day. I went to Game Shelly Beach today and had a price for them to beat from a store in the very same mall. When I showed the manager from Game the price in writing from the other store, signed and stamped, they refused to beat the price, saying that that price from that other store was an online clearance price, which they won't beat.

Then I explained to them that their online terms and conditions say they won't beat online clearance prices but this wasn't an online clearance price, this was an in store price, with more stock available at another branch. They still refused. It felt as if I had to explain to manager after manager that I wasn't breaking any of their terms and conditions but I couldn't get through and was told to take it up with head office. Hence this post. Their manager also refused to provide a signed reason in writing as to why they won't give me the discount. Regards

0
Replies (4)
Game
Game's reply24 Dec 2023, 10:13
Official
Hi Nikhil, thank you for getting in touch. I'm sorry, the store wouldn't allow the price beat. Kindly provide me with the product description and name of the other retailer. 
Game
Game's reply27 Dec 2023, 10:59
Official
Thank you for getting back to me, Nikhil. I've just checked the House and Home website and they don't have the JBL brand. Kindly provide the link to the speaker. 
NN
Nikhil N's update27 Dec 2023, 12:19
Reviewer Update
Thank you for responding.
They don't show it online on their website. But I can email you the signed quote they gave me for it. They do hold the item in their physical store.
Regards Nikhil
Game
Game's reply27 Dec 2023, 13:43
Official
Thanks for getting back to us. The store will need physical evidence that the item matches and that it's not a promotional item at House and Home.