GAME BEACON BAY - DISGUSTING SERVICE!

COMPLAINT – GAME BEACON BAY EAST LONDON

Let me tell you something about your Beacon Bay store! All I can sum up with all the words in my head is USELESS!

Midea sent an email to Game and myself to return my faulty wash machine for a refund. So on Saturday, we load it and take it to this store, same store I bought we from. I got there at 14:30. I get told by Witness the sales gent who sold it to me, I need to bring it back on Monday to process the refund as head office got the instruction and did not send it to the store so there is nothing they can do as HO is closed. I showed them the email – I then asked for the manager who no one could find. 25 minutes later, we walked the floor and found who we thought was the manager, only to find out later it was the floor manager, not store manager. Her name being Papama. Well, if I could give her a minus rating I would. Between my wife and I, never have we been treated like we are nothing! The most unhelpful being I have ever come across. Her body language was utterly shocking! She would ignore what I am saying and speak over me to Witness. Would walk away, come back and so forth. We stood waiting this whole time in the electronics section. Eventually we got hold of the Midea rep who called us and asked him to speak to the store. He did this, then sent the email to the store. Later, Papama comes back and says she cant do anything, there is no reference number on the email. The email I had sent them and all the details I have given them while standing there fell on deaf ears! I refused to leave without my refund. Eventually Papama says the manager said she cant do anything about this, well I cannot believe you have a manager like this running your store – Unathi! I asked to see her and not once would she come downstairs and speak to us, she kept sending Witness and Papama with messages to us as the client. Still would not come down as much as I said I want to speak to her. Disgusting!!!!!!!! Not even when I logged the issues with the store and Unathi as the manager, not a single person got hold of me – I only was called once I emailed you as head office.

We had Midea on the phone with us again, this helpful gent was even shocked with what we were dealing with. He then asked Papama for the store managers cell number and he called her. After waiting and waiting eventually we get told we will get a refund but this is once off and is not your process! I was in shock and bitterly upset! The way my wife and I were treated as customers was a disgrace! Time comes for a refund – I get asked for my receipt. I show Papama and she rolls her eyes and asks where the original receipt is. I asked her, what exactly do you tell your customers when they get a receipt and she responded and said, we tell them to take a picture of it and save it as the receipt fades! I asked then what is this! It seemed to had been more work for her to then do as I had to email for them to print and also the store was now closed and she clearly wanted to go home, same time the useless manager is still sitting upstairs calling them to go up and down, no where in site! We ended up leaving at 16:15. I am utterly blown back by this shocking service, the way you treat customers at this store – East London is a small town and this is exactly why your Vincent Park store does better, because they know customer service! Please don’t even bother calling me about this, we experienced it, it is done and even if this was the last store open, I would not even spend 1 cent of my money here! Grateful that East London has finally got a Makro because they actually know how to handle things!