Game be honest

On April 15 I call Game credit I ask a settlement amount I used self service. I paid that amount same day via online but it was not appearing on my account till I went to Game store and they send proof of payment and copy of my ID. After sending o went to check my account balance and they said I have to pay a settlement of R116.00. I called on the 16 June and they promise to cancel it and I request a call back after but they didn't call me, on the 24 June I went again I called they promise to cancel or reverse the amount and they told me to wait for 72 hours but nothing has been done. I went to the store again on the 6 July they told me to wait for 72 and they will cancel/reverse the money and they promise to call me but till to day they never call me back. The call reference number for the 24 June is ACT-629734-W2N725 and I spoke to Sibe and the call reference number for 6 June is ACT HIGH FENCE***HIGHFENCE@8G0D6 and I spoke to Andisiwe. Before I went to the branch I tried to communicate via email, Twitter and they were not responding.