GAME BAYWEST CUSTOMER SERVICE NON EXISTANT - NEVER WILL BUY ANTHING FROM THEM AGAIN

I have had nothing but a frustrating and very disappointing experience with Game Stores in Port Elizabeth. On the 30th November 2019, I approached the store to assist me in getting a duplicate till slip for my dishwasher that stopped working. After numerous follow ups, I was only told today that they can not find my slip (as they were looking in the wrong year. I have spoken the Baywest store manager before Christmas as my call was not resolved, again was made empty promises. Before New Years I have been back in the store and the sales person Enrique logged call with Samsung to come and look at the dishwasher and they will have to recommend replacement. Was told within 24 to 48 hours we will have resolution. This morning we were back in store as it has been a week since call has been logged and no one from Game or Samsung has contacted me. I will be calling the Consumer Ombudsman on the 6th January when their offices open up as I feel that my query and issue has not been resolved at all. This WILL be the last time I ever will purchase anything from Game stores again. You have staff working for you that do not understand the concept of customer service or being a little proactive in assisting customers with their needs.