Game Baywest - Acer Laptop 1.3 FAULTY

WORST WORST SERVICE OF MY LIFE!! If I could put 0 stars, I would!! Game Baywest Port Elizabeth has the worst service I have ever received in my life !! Never buy from them! Ever! Even if they are cheaper, rather go somewhere else!!! Bought a laptop there, within 2 months the laptop crashed, overheated, lagged, and many more issues! They told me to take it in directly to the shop that fixes their Acer products! I explained to them I only had 4 days to go without it, as it is my income! They said no problem! It's been a month! No one comes back to you, they shipped the laptop to another city without my permission! Apparently the mother board blew (keep in mind this thing is 2 months old) I phone every second day! NO ONE EVER PHONES YOU BACK!!! The managers are useless and know nothing that goes in that shop. 21 days has passed , their policy says after 21 days and you don't have your product back they will refund you! Now today they tell me no, that policy does not apply to me because I did not book the product in with them, but with the shop that does the repairs! No one told me that!! They try and find 100 excuses not to give me my money back! I took a loss of income due to them and they just don't care!!! They have no care or customer service skills! I will take this further legally!