Game Baywest

On the 19 April 2019 I purchased a BENNETT READ DYNAMITE VACUUM HVC129 from Game in Baywest, Port Elizabeth.

On the 27 April I used it for the first time to vacuum a room carpet. Within 10 to 15min it switched off and wouldn't come back on. My husband and son then took it back to Game and was assisted by Nathan who said each time we use it we must clean it and sent us on our way.

On the 18 May I used the vacuum again in my room and within 10min it switched off and wouldn't come back on, cleaned it, blew the filter clean and still nothing.

I took it back to Game, now the second time on the, 25 May and the lady at customer care then called the Tevco lady. They plugged it in and ran it. I said they need to vacuum not run it as it only stops after sucking up dust!

I explained this is now the second time to return it. She then said it needs to be booked in and checked as the 14 days is up. I explained I was there within a week the first time but she stood her ground.

I had no option but to hand it in to ve sent for assessment or repairs and got the following SMS on the 25 May..."Assmt/Repair for MRS WILLIAMS , logged at GAME AND GAME LIQUOR BAYWEST . Assmt/Repair No: 2426 , BENNETT READ DYNAMITE VACUUM HVC129."

On the 30 May I received the following SMS..."Dear MRS A WILLIAMS, please note that your Bennett Read Dynamite has been repaired and will be despatched to the retail outlet shortly. Repair No J ********** , TEVO TBA."

I called them today and told them I dont want that vacuum cleaner, I want the Bennett Tough which was on special on the 25 May which they refused that day as the Bennett Read is too small for my house.

I was told they will deliver the repaired vacuum and if anything goes wrong then take it back.

This is totally unacceptable. On the 19 April I spent alot of money at Game and I was also guaranteed that the Bennett is a good machine. I took the machine in within the 14 days, it's not my fault if the gent never told the Tevo people!

I do not want that vacuum back as it's useless for my 3 bedroom townhouse! I have owned Hoover which has cleaned the rooms and tiles and never once had an issue!

Furthermore, I have quoted the Consumer Protection Act which gives me the right to receive goods that are of good quality, in good working order and free of any defects.

I have 6 months in terms of the CPA to return the vacuum cleaner and it is my choice, as the consumer, whether I want it repaired /replacement or a refund.

I DO NOT WANT THAT VACUUM BAC****