AP
Andries P
1 reviews | Active since Jun 2014
25 Sept 2019, 10:07
Game Bayside Mall - Terrible service and bad attitude
I was at Game in Bayside Mall yesterday (24/09/2019) looking for something in the store. One of the employees walked by, I greeted him very politely asked him (Sipho) if they have what I am looking for (a gas braai cover), without even looking me in the eye, or even saying hello, he just looked down the aisle looking confused and VERY unwilling to offer any assistance. I asked him again if he knows where it I can find it................and again, not saying a word, shakes his head and walks off to the back with a very **** attitude. Needless to say, I eventually found what I'm looking for, but I have never come across a less helpful employee than I did yesterday.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
25 Sept 2019, 11:27Hi Andries,
Thank you for taking my call.
As discussed, we would like to have this matter resolved ASAP, so i have escalated and i am awaiting feedback.
If you need further assistance, please contact us on ***, and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
Thank you for taking my call.
As discussed, we would like to have this matter resolved ASAP, so i have escalated and i am awaiting feedback.
If you need further assistance, please contact us on ***, and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
Game's reply25 Sept 2019, 11:27
Official
Hi Andries,
Thank you for taking my call.
As discussed, we would like to have this matter resolved ASAP, so i have escalated and i am awaiting feedback.
If you need further assistance, please contact us on ***, and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
Thank you for taking my call.
As discussed, we would like to have this matter resolved ASAP, so i have escalated and i am awaiting feedback.
If you need further assistance, please contact us on ***, and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
AP
Andries P's updateReviewer Update
25 Sept 2019, 12:05I received a call from the store manager this morning, and he was very polite and thanked me for my review. I am not someone that complains about something easily, but complaints also ensure quality management at the end of the day. I am more than happy to retract my bad review and I thank the manager for his efforts in resolving the matter. Until we meet again.
AP
Andries P's update25 Sept 2019, 12:05
Reviewer Update
I received a call from the store manager this morning, and he was very polite and thanked me for my review. I am not someone that complains about something easily, but complaints also ensure quality management at the end of the day. I am more than happy to retract my bad review and I thank the manager for his efforts in resolving the matter. Until we meet again.