1 reviews | Active since Nov 2013
Game Ballito pathetic customer service
I am so irratated and feeling highly disrespected as a customer from the Game store in Ballito. I have been waiting two months now for David Sivalingam Sales Manager to get back to me about my receipt i need from them to send my tv in for get this repairs at Sinotec.... I have emailed more than 4 times both the game store email address and as well as Davids email i just get ignored. I would like to have my tv fixed not even at Games cost. Game is just the middle person. I emailed a ruff date.... Year and month.... I have encluded the IEMI number of the tv and even told them as far as what time of the day and card holders details as we paid with a credit card. When my warranty falls away amd i cant get it fixed who is going to buy me a new tv when Game has taken there time to help a person! I find this service unacceptable and inexcusable! We paid good hard earned money for a tv and would expect a reliable after service experience but clearly that is too much to ask from a huge company like Game SA. Ridiculous honestly! Why Game stores have there doors open is beyond me! All i know is i will take this matter to the highest person I can find!
I had the ballito store calling me yesterday advising me that
Point 1: they called and spoke to a Mr Swart..... I have been divorced for 7 years there is no Mr Swart at my number! The gentalman who called yesterday was so rude saying he definitely spoke to a Mr Eudore Swart after pointing out i am Eudore insisted it was a man he spoke to with my name so what am i now lying about who and the fact i am a female.. I don't even sound like a man which shows he never called me. which i can honestly tell you made me even more mad than what i was...i am beyond ****ed off now
Point 2: they Emailed me..... Yes once asking me for more info which i i replyed back the next day..... I then emailed 4 more times with no reply,not even an out of office. No one is bothered that after sales customer service is just as important as customer service im the store at purchasing point. You did not even bother to send an apology for your laid back dont care attitude towards customers.
Point 3: couldnt even apologise for making a person wait 2 months to even get a rude call which i may add is his work! I have to beg for him to do his work which he gets a salary for.... And apparently he is not even go at doing his job as he can not find my receipt and tells me its not the stores responsibility to keep purchase receipts for customers.
Point 4: tells me he can not find the receipt.... Well if you couldnt do your job in the first place by replying to a customer who says you actually done your work and looked for the receipt! I want proof that he actually looked for it. Show me you actually went out of your way to look for something when you cant even reply back to am email.
Now for a bit of background about me... I worked in retail for 10 years! I know first hand that every store keeps records... Its law for the stores to keep paperwork for 5 years! I myself have gone on my hands and knees to look for a receipt for customers... Why cause that was my job....that was what i got paid for.
I will not let someone bully me cause they feel its too much work.
Then when i court you out lying to me you get defensive!
FYI.... I put call down in his ear cause yes he was lying to me directly. Once again disrespect by Game Ballito!
I had the ballito store calling me yesterday advising me that
Point 1: they called and spoke to a Mr Swart..... I have been divorced for 7 years there is no Mr Swart at my number! The gentalman who called yesterday was so rude saying he definitely spoke to a Mr Eudore Swart after pointing out i am Eudore insisted it was a man he spoke to with my name so what am i now lying about who and the fact i am a female.. I don't even sound like a man which shows he never called me. which i can honestly tell you made me even more mad than what i was...i am beyond ****ed off now
Point 2: they Emailed me..... Yes once asking me for more info which i i replyed back the next day..... I then emailed 4 more times with no reply,not even an out of office. No one is bothered that after sales customer service is just as important as customer service im the store at purchasing point. You did not even bother to send an apology for your laid back dont care attitude towards customers.
Point 3: couldnt even apologise for making a person wait 2 months to even get a rude call which i may add is his work! I have to beg for him to do his work which he gets a salary for.... And apparently he is not even go at doing his job as he can not find my receipt and tells me its not the stores responsibility to keep purchase receipts for customers.
Point 4: tells me he can not find the receipt.... Well if you couldnt do your job in the first place by replying to a customer who says you actually done your work and looked for the receipt! I want proof that he actually looked for it. Show me you actually went out of your way to look for something when you cant even reply back to am email.
Now for a bit of background about me... I worked in retail for 10 years! I know first hand that every store keeps records... Its law for the stores to keep paperwork for 5 years! I myself have gone on my hands and knees to look for a receipt for customers... Why cause that was my job....that was what i got paid for.
I will not let someone bully me cause they feel its too much work.
Then when i court you out lying to me you get defensive!
FYI.... I put call down in his ear cause yes he was lying to me directly. Once again disrespect by Game Ballito!