Game Ballito Pathetic Customer Experience

I have purchased a Tevo Shox Enduro drone from Game Ballito two months ago, I have picked up a fault after the first time using it I took the drone back to Game Ballito they agreed to have it repaired before it was booked for repairs all accessories was in the original packaging checked and signed by staff, a week later I received an sms stating the drone was back at the store for collection I then went back to the store to collect the drone the box was opened in store to check if all items were in before I left the store, however we found that all accessories were missing. I dealt with Ridhwaan at customer service who told me to call in the next day and speak to Vishnu the manager I have been calling the store for the past month and I cannot get hold of the manager , I then spoke to someone at customer services who gave me the number for Tevo I called Tevo and currently dealing Nesan who says that I have to wait for weeks for them to order the parts that are missing. This is most pathetic customer service experience I had ever had and I will ensure that my experience is made public.