SC
SHELDON C

1 reviews | Active since Aug 2013

04 May 2024, 10:39

Game bait and Switch technique 😡

*****S...This retailer uses the BAIT and SWITCH technique for most of their promotions.Im so tired of seeing a NATIONAL promotion in a pamphlet just to go to MORE THAN 2 STORES to not find the product in the first week just to be told the stock didn't arrive or is sold out. This time I asked the assistant to see how many units each store is receiving(Airfryer) and i was shocked out of 6 store only 110 units were to be received...SERIOUSLY!!!!A NATIONAL PROMOTION!And advertised.I then ordered the product online and they accepted the funds just a day after I'm told a refund had been process due to item being OUT OF STOCK!!!I then had to purchase a different airfryer. The refund said that my funds will be credit within 3-5 working days.On day number 5 I contacted the customer centre and was told,because I'm Capitec it will take up to 14 days!!!!Seriously!Up to two weeks for my money because Game did not have a product and now I'm AGAIN negatively impacted.They ALWAYS USE BAIT AND SWITCH to lure customers in coming for a product advertised just to have customers take a more expensive product on promotion.No one does or say ANYTHING!!Same thing happen now 3 times within a 2 year period. I'm going to do everything in my power to expose Game for their ********* practices. Apologies and sorry for the inconvenience means NOTHING as a customer you always loose with this brand and the customer must just accept it.Done.

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Replies (4)
Game
Game's reply07 May 2024, 14:16
Official
Hi Sheldon, apologies for the delay in response and with your refund being processed. This is not the experience we want you to have. The matter has been escalated to our finance team and you will be reverted to. 

Best regards,

SC
SHELDON C's update07 May 2024, 14:23
Reviewer Update
This is the experience you give all your customers.EVERYRIME since last week Thursday it has been escalated!!!!!Nonsense!!!It's now been 10 DAYS IM WAITING FOR MY REFUND and you said on the email 3-5 days.
Overall always a bad experience with products and now this Nonsense
SC
SHELDON C's update07 May 2024, 14:24
Reviewer Update
By Game taking 3 DAYS to reply just shows how LITTLE THEY THINK OF THEIR CUSTOMERS...you guys didn't even resolve it.Useless
SC
SHELDON C's update07 May 2024, 14:25
Reviewer Update
Please people AVOID BUTYING ONLINE FROM GAME!!!YOU WILL BE DISSAPOINTED AND END UP BEING TREATED LIKE NOTHING!!!