TM
Tracy M
1 reviews | Active since Jan 2019
21 Jan 2019, 18:14
GAME - BAD SERVICE FROM EXTENDED WARRANTY/TECHNICAL DEPARTMENT
We reported a Samsung TV broken on 4 January for the 3rd time since purchasing in 2016. Luckily took out an extended warranty. We received a reference number to say the technical department would contact us. Heard nothing, called again on the 17th & 18th January - no call back. Today 21 January and still nothing has been done.
Its going on three weeks since the initial request was logged, lots of frustration and no call from a technician to check out the fault on the TV.
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Replies (2)TM
Tracy M's updateReviewer Update
25 Jan 2019, 11:15Thank you. Just received a call from Extended Warranty Dept to say Game would credit for the full amount of the TV as it was too expensive to repair.
TM
Tracy M's update25 Jan 2019, 11:15
Reviewer Update
Thank you. Just received a call from Extended Warranty Dept to say Game would credit for the full amount of the TV as it was too expensive to repair.
TM
Tracy M's updateReviewer Update
26 Jan 2019, 14:08Well once again disappointed by Game. As per the instruction from the call received on 25-Jan took TV and all paperwork into Game Clearwater for credit only to be told that they need an authorisation number. The Extended Warranty Department were meant to have e-mailed this through to the store.
Of course this did not happen. We waited for over an hour while customer services and the manager (who did not show his face) checked their e-mail only to be sent away and told to phone on Monday for authorisation.
Game service really stinks!!
TM
Tracy M's update26 Jan 2019, 14:08
Reviewer Update
Well once again disappointed by Game. As per the instruction from the call received on 25-Jan took TV and all paperwork into Game Clearwater for credit only to be told that they need an authorisation number. The Extended Warranty Department were meant to have e-mailed this through to the store.
Of course this did not happen. We waited for over an hour while customer services and the manager (who did not show his face) checked their e-mail only to be sent away and told to phone on Monday for authorisation.
Game service really stinks!!