Game Bad service

My name is Tumelo, i bought an Oppo A40 from game supported by Vodacom and it is still under warranty. I returner my phone to game in Bloemfontein fleurdal Mall on the 10th of March 2026 and the booked it for repair because of the phone was switching itself off, sometimes not showing when there's an incoming call and sometimes not taking calls. i asked for a turn around time for repair and i was given a week or 2 weeks but my phone took a month and i had to call to check on them because my life and business rely on that phone. On friday 10th of April 2026, they called me to collect my phone but the cover of the phone that connect with the screen was open. i show the floor manager Mr Walter Manyama who was in charger on Saturday the 11th of April 2026 because he said the store manager Ms. Nono Lethola was not working because she was attending the funeral. i waited till 14h30 so that the floor manager can communicate with her through a call to assist me.

they told me that i need to book in again the phone and i explain that i need the phone because my business is suffering and i am spending a lot going to internet caffe for things that i can do on that phone and i asked the again the turn around time to fix their mistake but the said they don't know.

i left the phone there and call Game customer care same day to intervene in this matter, and the call on Monday 13th and Tuesday 14th looking for information, i was i assisted buy Ms. Rugshaan Cassiem. but the told me that i need to book in the phone for repair and it will take 21 days

I am so disappointed and being failed by Game, Vodacom and Oppo because the problem her is the device malfunction and i need to suffer and my business too. and i have to spent money for fuel from Botshabelo to Bloemfontein return for something that was not properly inspected before it was dispatched.

what i need is a phone, if the replace that phone so that i can continue with my life