Game bad service

Bought a Hisense smart TV at game in March online. Within a week we experiences issues with the remote. We took the TV to game bloemfontein,they did not want to take the TV back buy took the remote and gave us a new remote. The new remote worked for about 5 months. Went back to game to enquire and was informed there's nothing they can do we must contact Hisense. The game consultant phoned Hisense while I was at the game store and explained the situation. The hisense consultant indicated that the remote is still under 6 month warranty ,and that we must just send and email to their service email and we will be issued with a new remote. I emailed hisense with the invoice and delivery note details of the TV. Subsequently I phoned hisense multiple times and was informed the matter is escalated. One day we received an email with a quotation to pay 500 for a new remote. I enquired why must we pay for something that is under warranty,and I phoned the lady said it's a mistake that will send us a new remote within a few days no charge to us as the remote is under warranty. Today I received a mail that the remote is no longer under warranty and we must pay. The thing is we bought the tv at game but now we are dealing with another service provider and game is not doing anything to assist. This is really bad as the warranties must be covered by game as they are selling the Tvs