MW
Mecheal W

1 reviews | Active since Aug 2014

22 Feb 2019, 08:51

Game bad faith store

IN Oct 2016 Game Bayside sold me a Defy 210l chest freezer with 5 years warranty; the unit they delivered a few days later packed up in Dec 2018, tech came out, can't be fixed, within warranty. I now find out Game sent me a 6 YEAR OLD chest freezer in 2016 that was already out of warranty period with a 5 year warranty! This has been going on between Defy trying to honor their warranty and trying to find out from Game where the freezer was for 6 years before they sold it to me!! Talk about selling in BAD FAITH!!

2 months later and STILL no chest freezer in sight!

0
Replies (1)
Game
Game's reply22 Feb 2019, 10:51
Official
Hi Mecheal,

Thank you for taking my call.

I really am sorry that your query hasn't been dealt with and you're without your freezer. 

I have escalated the matter and will be in touch with you in the course of the day. 

Kind Regards  Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za