WL
Wyona L
1 reviews | Active since Jan 2020
07 Jan 2020, 12:26
Game Bad customer service
I ordered an radio online on the 20'rh of December. On the 31'st of December an shoe rack was delivered. I contacted game as soon as I realized it was the incorrect package. Since the 31'st up until today the incorrect package has not been collected, neither has the correct package been delivered. I have spent a considerable amount off time on the phone to online support but there is no resolution to the problem. all I want is for the incorrect package to be collected and the correct package to be delivered. I find this very bad customer service.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
07 Jan 2020, 13:46Hi Wyona,
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply07 Jan 2020, 13:46
Official
Hi Wyona,
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's replyOfficial
07 Jan 2020, 13:46Hi Wyona,
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply07 Jan 2020, 13:46
Official
Hi Wyona,
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thanks for getting in touch.
I am sorry for the experience regarding this order, the matter has been escalated and we will do our level best to have the resolved for you as soon as possible.
Kind regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
WL
Wyona L's updateReviewer Update
10 Jan 2020, 16:4410'th of January still been given the runaround by online customer service. The query was been escalated, then they were contacting the courier company, now it is been escalated again, who now's where to. Still have the incorrect item in my possession, and correct item not delivered. Every time I phone they promise to call me back but no one gets back to me. This is probably the worse customer service I have ever come across
WL
Wyona L's update10 Jan 2020, 16:44
Reviewer Update
10'th of January still been given the runaround by online customer service. The query was been escalated, then they were contacting the courier company, now it is been escalated again, who now's where to. Still have the incorrect item in my possession, and correct item not delivered. Every time I phone they promise to call me back but no one gets back to me. This is probably the worse customer service I have ever come across