KD
Keith D
1 reviews | Active since Mar 2018
28 Nov 2023, 13:30
GAME BAD BLACK FRIDAY SERVICE
On Friday 24th November 2023 my son went on line to www.game.co.za & at 00:41 got through and filled in to but an air conditioner at R4999. He paid with credit card. Got OTP from bank and completed the transaction. Sunday 26th November 2023 he gets a message from Game. Refund pending for R4999. To be processed In a few days. No explanation why etc. My son phoned Game on Monday 27th November 2023 and complained about the poor service & lack of explanation. The person he spoke to said they would investigate & come back to him. Today Tuesday 28th November2023 at 13:30 still no reply from Game. Is this the way they treat there Black Friday customers? No Good enough.
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Replies (3)
Game's replyOfficial
28 Nov 2023, 16:26Hi Keith, thank you for reaching out. I'm sorry, your son's order was cancelled automatically. Kindly provide the order number so that we may get clarity. 🙏
Game's reply28 Nov 2023, 16:26
Official
Hi Keith, thank you for reaching out. I'm sorry, your son's order was cancelled automatically. Kindly provide the order number so that we may get clarity. 🙏
KD
Keith D's updateReviewer Update
28 Nov 2023, 18:51***
KD
Keith D's update28 Nov 2023, 18:51
Reviewer Update
***
Game's replyOfficial
29 Nov 2023, 09:37Thank you for providing the order number, Keith. I've checked and the item was regrettably sold out before the website was updated. Our online team was in touch with Warren to advise accordingly.
Game's reply29 Nov 2023, 09:37
Official
Thank you for providing the order number, Keith. I've checked and the item was regrettably sold out before the website was updated. Our online team was in touch with Warren to advise accordingly.