GAME AT GATEWAY IS HORRIBLE

The Game at Gateway have been useless with helping me get my laptop that is still under warranty fixed... first the couldn't find my proof of purchase than we were told to bring in the laptop we asked only the laptop and no charhwer than they said yes a few days later we were told that we needed to bring the charger as well. We took the charger than were told three weeks than wr would have an answer about the laptop. When we phoned we were told that they are stoll examining the laptop and we might have to wait an extra 2 weeks. Terrible customer service and communication.