Game at Fourways Mall needs to pull up their socks on customer service and STOP misinforming customers!!

I want to express my dissatisfaction with the service that I received from Game situated in Fourways Mall on 18 January 2025.

In October 2024, I purchased a vacuum cleaner from the Verimark range. This machine has only been used since its purchase for about two months as I was away for the month of December, as there was no cleaning done during the month of December. I must say that the workmanship of the vacuum cleaner is very poor, as parts to the machine started breaking off since its use. The machine also stops working while in use. I cannot vacuum my 3 inhouse mats without it stopping nor can I vaccum my 4 car mats without it stopping (the machine stops operating for about 30-45 mins before it starts again).

I have had vacuum cleaners, including handheld vacuums which are smaller and have lasted longer while in use, but this is a machine that is clearly not fit for purpose and with poor workmanship.

I returned it to the store yesterday (18 January 25), only to be met by a absolutely rude personnel at the store by the name of TRUDY, from the Verimark section- I remember her face when I purchased the item, and she had encouraged me to purchase this machine when I was last at the store in October 2024. On the date of purchase of this machine, I was only notified of a 2-year guarantee and was advised that if I have any concerns with the machine, I can return same, so based on this information I purchased the item, not realizing that this misinformation has misled me into taking actions which I would not have taken i.e purchasing an item that actually only has 15 days warranty as advised only yesterday( 18 January 2025). Trudy insists that she told me that this machine only has 15 days warranty on it (which I do not remember at all, and I am certain she did not mention this). I am well aware on how warranties and guarantees work, and had she mentioned the 15 days warranty to me when purchasing the item, that would have quickly raised a red flag, which would have afforded me the option to purchase something else with a longer warranty period.

I would want a quick resolution to this matter, specifically I would appreciate a refund or a corrective adjustment to my warranty.

I would also want an apology from Trudy, she was absolutely rude to me at the store and made me feel like I made the purchase knowing the full details in respect of the warranty on the product and she clearly did not consider my frustration or inconvenience. She clearly doesnt comprehend the meaning of customer service.