Game at Clearwater Mall store's inadequate service regarding servicing of items bought there.

Had my printer sent in for repairs. They gave a turn around time of 21 working days. It is now beyond that and they still have no answered with regards to the progress. I have went in to the branch to enquire only to be told they no update. I asked them contact the supplier upon which they couldn't reach the company and said they would continue trying and give me a call. Till today I wait for the call and this happens evevry week as I go in at least once a week to get an update. As it has been way to long now and I am having to waste money at shops like 3@1 for all the printing and scanning services I require. The least they can do is not make empty promises and keep the customer updated.