DL
Dudley L

1 reviews | Active since Aug 2026

24 Aug 2026, 17:47

Game at Carnival Mall - Cannon product bought at GameGame. Stay away.

Bought a Canon printer on 23 Aug 2026. Fault detected next day and returned on 24 August 2026. Printer was needed urgently. Store manager just said sorry there is a process although the printer was assessed as clearly was faulty. No consumer rights. This is Game at Carnivall Mall. Store manager should learn that a customer is more than the one paying at the till. So sad that the consumer is always the victim. Now we have to travel back and from Game at our cost and Manager is not really worried. My child is in the middle of practical week and now without a printer. But that is my problem according to Game in spite of buying a brand new printer a day before. Shame on you Game at Carnival mall. Box had a red tape on something we noticed in store that the other boxes did not have. Game - are you selling used products to the public?

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Replies (3)
DL
Dudley L's update25 Aug 2026, 12:05
Reviewer Update
No answer on phone numbers provided for the store.....***.
Manager not providing any feedback as promised.Anothernday without a much needed printer.
Feeling helpless with this store.
Call centre gave alternative number also no reply.
Ombudsman should now intervene or consumer complaints and protection
DL
Dudley L's update26 Aug 2026, 19:04
Reviewer Update
Printer was replaced and replaced on 25 August 2026. Thank you Game Customer Care
Game
Game's reply27 Aug 2026, 08:30
Official
Thank you for the update, Dudley.