BS
Bruce S
1 reviews | Active since Dec 2021
10 Dec 2025, 16:48
GAME anything not to replace a failed product Mess the client around
I promised GAME I would write a review on HELLO PETER is a senior person didn't contact me by close of business today and as expected it hasn't happened This is what i promised I'd post Don’t deal with Game. They supply faulty items use every excuse not to replace them. Mess you around and then make “ appointments with their technician without consulting you. This is a fridge. How am I supposed to keep food fresh when it’s broken from the day of delivery A useless company This disaster went from a prompt reply with promises to a shambles and bad result due to LACK OF MANAGEMENT
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Replies (5)0
Replies (5)
Game's replyOfficial
10 Dec 2025, 17:31Hi Bruce, Thank you for reaching out. I'm sorry your fridge is not working as it should and your manager's callback hasn't been honored. Your query is being dealt with by our complaints team, and you will be kept in the loop.
Game's reply10 Dec 2025, 17:31
Official
Hi Bruce, Thank you for reaching out. I'm sorry your fridge is not working as it should and your manager's callback hasn't been honored. Your query is being dealt with by our complaints team, and you will be kept in the loop.
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Bruce S's updateReviewer Update
10 Dec 2025, 17:56What a "Cop Out"Just come to my residence with a new fridge and take away the BROKEN one Very Easy
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Bruce S's update10 Dec 2025, 17:56
Reviewer Update
What a "Cop Out"Just come to my residence with a new fridge and take away the BROKEN one Very Easy
Game's replyOfficial
10 Dec 2025, 17:58Thank you for coming back to us. I will note your request on your open query.
Game's reply10 Dec 2025, 17:58
Official
Thank you for coming back to us. I will note your request on your open query.
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Bruce S's updateReviewer Update
15 Dec 2025, 17:52It is now two weeks that I made a terrible decision to buy from Game a MASSMART store. Like my previous purchas from MAKRO anothe MASSMART store this group of companies is not worth dealing with unless you want to be trated badly.The fridge is still not working, the DEFY technician ahs been to inspect and informed me that he would recommend a replacemet With GAME/MASSMART that will take a LOOONG time as they duck & dive so as not to do anyrhing. Iguess I'll call myself lucky when I get a working fridge for CHRISTMAS 2027
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Bruce S's update15 Dec 2025, 17:52
Reviewer Update
It is now two weeks that I made a terrible decision to buy from Game a MASSMART store. Like my previous purchas from MAKRO anothe MASSMART store this group of companies is not worth dealing with unless you want to be trated badly.The fridge is still not working, the DEFY technician ahs been to inspect and informed me that he would recommend a replacemet With GAME/MASSMART that will take a LOOONG time as they duck & dive so as not to do anyrhing. Iguess I'll call myself lucky when I get a working fridge for CHRISTMAS 2027
Game's replyOfficial
16 Dec 2025, 12:43Hi Bruce, thank you for reaching out. Kindly be advised that your query is still being investigated by our complaints team and they are actively working on your query. An agent will contact you as soon as there is an update.
Game's reply16 Dec 2025, 12:43
Official
Hi Bruce, thank you for reaching out. Kindly be advised that your query is still being investigated by our complaints team and they are actively working on your query. An agent will contact you as soon as there is an update.