Game and Whirpool

I bought a washing machine last year at game a whirlpool no problem then you have a problem with machine which is under warranty I go there Monday the 9th to get game to log a call to send out a tech from whirlpool to come see the problem. I write my details ask the consultant to please log the call as soon as possible as I need my washing machine sorted ASAP. She firstly tells me there lines are down so I would have to wait, while I busy filling out my details the phone rings uhm hello I thought lines were down, then I asked pls log call she said she will by end of the day and a tech from whirlpool will call me within 48 hrs, so I waited come weds still no call so I phoned Game weds to find out what's happened to my job card as I haven't as yet gotten a call so she phoned whirlpool and phoned me back to say they will phone me by the end of the day or thurs. well by Friday still no call I phoned game again to find out what happened to my job card oh no the other staff member for forgot to log the call and only today will they log the call and by Monday or tues will the tec from whirlpool call me I told them not expectable its not my problem game employs staff that don't do a job and are useless at customer serves. I want someone from whirlpool to phone me I want a tec to sort out my machine, well they just as useless. I don't recommend game greenstone useless serves and as for Whirlpool just as bad.